Contact FresherHub
This page is a draft under legal review.
Email is the only way to reach us; we do not offer phone support. Writing from the email on your GitHub account helps us find your FresherHub account quickly.
Who runs FresherHub
- Operator: Shahid Kamal, trading as FresherHub (sole proprietorship)
- Location: Hyderabad, Telangana, India
- Website: fresherhub.app
- Email: support@fresherhub.app
Help and support
For questions about your account, your readiness report, a resume upload or a payment, email support@fresherhub.app. Please include your GitHub username. Never send us passwords or payment card details.
Grievance Officer, privacy requests and complaints
Grievance Officer: Shahid Kamal (proprietor), support@fresherhub.app.
You can delete a resume or your whole account yourself in the app (Resume page, or Account → Delete my account). To access, correct or delete other data, to withdraw consent, or to raise a grievance about how we handle it, email us with "Privacy request" or "Grievance" in the subject. We acknowledge within 48 hours and resolve it within 30 days. Our privacy policy explains your rights.
What happens next with other complaints:
- Complaints about a purchase or the service: we acknowledge within 48 hours and aim to resolve within one month.
- Complaints about content on a public portfolio: we acknowledge within 24 hours and aim to resolve within 15 days.
College invoices
If your college or placement cell wants to pay for Placement Sprint, email support@fresherhub.app with:
- the name of the college and the person we should invoice;
- how many students it is for;
- a contact email for the invoice.
Refunds
Placement Sprint is non-refundable once purchased, except for payment errors and where the law requires. See our refund and cancellation policy.